Frequently Asked Questions
-Ground Shipping: 2 to 3 day processing time plus a ship time of approximately 5 – 7 business days
-2-Day Shipping: approximately 2-3 business days
-Express Shipping or Next Day Shipping: approximately 1- 2 business days
You can check the status of your order at any time by logging in to My Account. If you are already logged into your account, you can go to My Account > My Orders and track the status of your order(s) here. Please note that it may take up to 2-3 days to complete the processing of your order and tracking information will not be available until your item has actually shipped.
Our orders are processed once they are placed. In most cases we aren’t able to modify or cancel your order once it has been placed. You can always return the item within 30 days of purchase for a refund. Please contact Customer Service.
• American Express
• PayPal (eCheck, credit cards, bank transfers)
• Check/money orders are not accepted
Unfortunately we no longer accept payment by check/money order.
Anywhere in the US, Canada, UK and Australia, and most other countries throughout the globe. Please contact us if you are unsure about shipping to your location.
We’ve got people on call from about 9 AM to 5 PM Pacific Time, Monday through Friday, excluding Holidays. To contact us, please click here.
At the bottom of your email, there is an unsubscribe link you can click to change your email settings and unsubscribe from our mailing list. Always feel free to contact us by email or phone if you have any issues.
Go to the top-right corner of our site and click the My Account link. You will have the option to create an account by providing an email address and password.
Not necessarily. If you checked out as a guest in the past, you must create an account with us to enjoy benefits such as being able to see your order history, write reviews, and more. Orders placed as a guest will not be visible in account history.
You might not have an account. Please note that signing up for our email list does not automatically create an account. If you are uncertain whether or not you have an account, please contact us. If you have forgotten your password, you can use the “Forgot your password” link on the login page.
Log into My Account and go to Account Information and follow the instructions to change your password.
Log into My Account and go to Account Information and follow the instructions to change your email address.